What is your return policy?
▲All Murad products have a 60-day money-back guarantee when purchased directly from Murad. This means you are eligible for a full refund of the purchase price if returned within 60 days of ship date. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items. If you purchased the products from a salon, spa or other website, please first contact that store directly to inquire about their return policy.
How do I make a return?
▲If for any reason you are not completely satisfied with our products, please call our Customer Care Team.
1. A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (click here to Download Form) and on the outside of your return package. Please include your packing slip inside your return package. We also recommend that you keep a copy for your records. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items.
3.The original shipping and handling charges, if any, will not be refunded.Be sure to refer to the email you are sent with the Return Merchandise Authorization number and return instructions for complete details.
How are refunds processed?
▲Please allow 5-10 business days to process your refund once your return tracking shows as “Delivered” and your return is received at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded.
How do I return products not purchased at Murad?
▲Items not purchased directly cannot be returned for a refund. They should be returned to the purchase location.